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Building Division

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1. Can I do the work myself?

Yes. If you are in possession of the appropriate tools and abilities, an "Owner Builder" permit can be obtained. Owner-Builder permits are issued only to the legal owner of a property.

2. Should I hire a licensed contractor?

If a project is to complex or too involved for a homeowner, it would be a good idea to consider a licensed contractor. When hiring a contractor, be sure to obtain at least three separate bids from three different contractors. Also, be sure to ask for and check references.

3. How do I file a complaint?

Contact Information

• Problem with a contractor: Call the State Contractors Board at 800-321-2752
• Problem with a neighbor: Call Code Enforcement at 209-538-5799

4. How much does a permit cost?

Permit costs vary depending on the amount and type of work that is proposed. Please contact the Building Division for cost of permits.

5. How long is a permit good for?

Expiration Dates

• Plan check expiration: From the time of approval, applicant has 180 days to obtain building permits.
• Permit expiration: From the time of permit issuance, applicant has two years until expiration.

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Business Licenses

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1. How do I obtain a business license?

Learn how to submit your business license application to the City by visiting our Business Licenses page.

2. Who needs a City of Ceres Business License?

Anyone that conducts business in Ceres City limits.

3. How long is my license good for?

Gross Receipt based licenses expire annually, but reporting/payment is due on a quarterly basis.

4. What is a Home Occupation Permit?

Any business that is being conducted from a home office within City limits must register with the Planning Department for a home occupation permit. Contact 209-538-5774 for more information.

5. Where should I post my business license?

If you have a fixed place of business, the license must be posted in a visible location. If your business is mobile, carry your license with you.

6. I used to have a Ceres business license. How do I reactivate it?

As long as the business information (address, ownership) remains the same, you may reactivate a business license by paying the new license fees and any past due fees and taxes. There must also be a current business license application on file.

7. Do I have to file the Declaration of Gross Receipts forms if I have earned no income during the quarter?

Yes. You must submit a completed Declaration of Gross Receipts form to MuniServices for processing.

$0 Gross Receipt Reporting for Quarter Ending March 31st

Completed form must accompany payment of $35 for renewal fee + $1 CASP Fee = Total $36

$0 Gross Receipt Reporting for All Other Quarters

You may email the completed and signed form to MuniServices or fax to MuniServices at 855-219-4338.

Questions?

Contact MuniServices toll free at 866-240-3665.

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City Street Trees

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1. How do I know my tree is a City tree?

Call the Public Works Department at 209-538-5732 for an inspection of your tree to verify if it is a City tree.

2. What type of tree species does the City plant?

The City currently plants four approved tree species. You can view these tree species on the City’s Master Tree List (PDF).

3. Who's responsible for tree stakes, watering of tree, and fertilizing of tree?

When your City tree diameter is the same size as the stake diameter the homeowner should remove both stakes and discard. The homeowner is also responsible to keep the City tree watered and fertilized during its growing season.

4. How often do City trees get pruned?

The City is currently on a reactive pruning schedule, due to budget constraints. If you think your tree is in need of pruning, please call 209-538-5732, and the City will send some out to verify the need and schedule your tree for pruning.

5. Who's responsible for pruning lower branches?

The homeowner should only prune tree branches that he or she can reach from the ground.

6. Can I top my City tree?

Topping of City trees is not allowed. Anyone caught topping a City tree can be fined by the City.

7. What about tree roots in my lawn or raising the sidewalk?

Tree roots in the lawn are caused by lack of adequate moisture for your City tree and are the responsibility of the homeowner. Any tree roots growing under the sidewalk and cracking or elevating the walk can be taken care of by doing a vertical root prune, which the City does provide.

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City Transit

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1. How do I obtain transit information?

Call Ceres Transit, operated by Storer Transit Systems, at 209-527-4991. They can mail a CAT and Ceres Dial-A-Ride Ride Guide (PDF).

2. How do I register a complaint or comment about transit services?

For questions or concerns, please call the Storer Transit Systems Operations Manager at 209-527-4991 or the Ceres Public Works Engineering Department at 209-538-5792, or reach us by email.

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Engineering Division

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1. How much notification is required in order to obtain an inspection?

You must call 209-538-5792, 24 hours in advance.

2. Does the cost of the sewer or water connection permits include any work?

No, residents are required to hire a licensed contractor to perform work.

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Fire Department

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1. What is Ceres ISO rating?

The City of Ceres Insurance Services Office (ISO) rating is a three. The Industrial Fire Protection District is also a three. The Ceres Protection District has an ISO of nine. ISO is currently re-evaluating the ratings for the City of Ceres, the Industrial Fire Protection District, and the Ceres Fire Protection District.

2. What is an Insurance Services Office rating (ISO)?

To help establish appropriate fire insurance premiums for residential and commercial properties, insurance companies need reliable, up-to-date information about municipality’s fire protection services. ISO assigns a Public Protection Classification from 1 to 10. Class 1 represents exemplary public protection and Class 10 indicates less than minimum recognized protection. 10% of the overall grading is based on how well the Fire Department receives and dispatches fire alarms. 50% of the overall grading is based on the Fire Department. The final 40% is based on the community’s water supply. For more information, please visit the ISO website.

3. I want to register my bike, how do I do that and how much does it cost?

Ceres Emergency Services does bicycle registrations every Saturday from 9 to noon at Fire Station Number 2. The fee is $2 for a one year registration.

4. How do I obtain a Fire Report?

Fire Reports are available at the Administration Office on weekdays from 8 a.m. to 4:30 p.m., for a fee of $4. For more information, please call 209-538-5701. Note: Emergency Medical Services (EMS) reports are only issued to the involved party mentioned on the report, unless the involved party is a minor. In that case, the report may be issued to the biological parent or legal guardian. All other requests for EMS reports are obliged through a signed release of liability and a subpoena from the requesting party. Subpoena Duces Tecum reports are $15.

5. Where can I go to get my blood pressure checked?

You can go to any fire station from 8 a.m. to 5 p.m., Monday through Friday.

6. How can I become a Fire Fighter?

Contact the Regional Fire Training Center (RFTC) at 209-549-7028.

7. How big is your service area and population?

We serve a 15 square mile area with a total population of nearly 60,000.

8. How many stations does your department have?

We have 4 stations. Three stations are currently staffed 24/7 with (3) personnel. One station is currently closed.

9. Do you get cats out of trees/telephone poles/off of roofs?

No. Try opening a can of tuna or cat food and waiting for the cat to get down on its own. Never climb a tree or pole or on top of a roof to “rescue” and animal.

10. How can I schedule a fire truck or a firefighter at my function?

Call Fire Station 1 at 209-538-5702 at least two weeks in advance and speak to the on-duty Captain.

11. How do I find a street that isn’t shown on my map?

The Fire Department maintains a Street Guide at all fire stations, at the administrative offices, and in emergency vehicles. The guide is updated regularly to include streets in new subdivisions, directions, maps, and address ranges. If you are having trouble locating an address, stop in, call, or send an email, and we’ll be glad to help. Please do not use 9-1-1 to get directions. Call the Administrative Office at 209-538-5701 during regular business hours.

12. How do I report a non-emergency incident? Do I still need to call 9-1-1?

Please call 9-1-1 for any type of fire or medical emergency, or for medical non-emergencies. For other types of calls, call the administrative offices at 209-538-5701 or, if it is not during regular business hours, call the Stanislaus County Communications Center non-emergency line at 209-552-3900. Do not call the fire station, as crews are not always at the station. They may be out doing training or at another emergency.

13. Can I get a Fire Department patch?

We are unable to fill patch requests due to the high volume of inquiries.

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Fire Department - City Code/Permits

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1. Neighbors in my community have overgrown weeds, trash and old furniture in their yards and/or alleyways. What can I do?

Ceres has a very rigorous Weed Abatement program that starts in mid-March and usually runs until mid-September and a Community Blight Program that runs year round. If you notice high, dry weeds in your neighborhood, you can contact Ceres Code Enforcement to make a confidential claim at 209-538-5799. The same number can be contacted for Blight issues. If the condition persists, the Fire Department will intervene in the interest of public safety. This intervention would also likely involve other city agencies, including Code Enforcement and the Police Department if necessary. The person responsible would be asked to voluntarily clean up the area. Failure to correct the problem could result in a citation from the city.

2. Can I burn some trash or leaves in my yard?

No. City ordinance prohibits burning trash within the City limits. If you have questions about the ordinance, please contact the Fire Marshal at 209-538-5703.

3. How do I obtain a fire permit?

Fire permits may be obtained through Stanislaus County by calling 209-552-3700.

4. Are indoor candlelight religious services against any law or ordinance?

The use of open flame in a public assembly requires a permit, candles included, and religious services are considered public assemblies. For a permit, please contact the Fire Marshal at 209-538-5703.

5. How should fire lane violations be reported?

Report these violations to the Fire Marshal at 209-538-5703.

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Fire Department - Emergency Services

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1. Why do so many fire apparatus respond to simple incidents?

Fire Department units are dispatched according to information received by the 9-1-1 operator. Ceres Emergency Services thinks pessimistically when they respond to citizens in need of help. In other words, the firefighters are prepared to deal with the worst that could happen. They are fast, well-trained and pleasant in their response. The dispatcher selects the closest unit to respond to an incident. 

The Fire Department's philosophy is to get our firefighters there as soon as possible. In preparation for the worse case scenario, an ambulance often is dispatched as well. The first unit on the scene may not be an advanced life support unit (a unit with paramedics). Therefore, such a unit also will be responding. There may be two or three fire department vehicles on the scene for what appears to be a "simple" incident. However, in emergency services we have learned that if we assume something is "simple," we can be horribly mistaken. Plus, we respond as fast as we can and prepare to encounter the worst. The winner in these situations will always be the citizen who needs help.

2. When responding to a call in the "middle of the night" do the firefighters have to sound the fire engine sirens even though traffic is probably light?

Yes, state vehicle code mandates that while responding Code Three, an emergency response vehicle must have all emergency lights on and the siren sounding. A Code Three response is initiated when life, property or the environment is in immediate jeopardy (ie. bleeding, breathing problems, fire).

3. How come I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?

Sometimes several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation and informed the dispatcher that the situation was under control. All other responding units were cancelled and put back into service, ready to take another call. Most likely, when you see an emergency vehicle go "Code 3" (lights and siren) through an intersection and then slow down and turn the emergency lights off, they have been cancelled from the call they were going on.

4. How many calls for emergency service do you get each year?

We respond to more than 4,100 calls per year, with 68% of those calls being medical in nature.

5. What do I do if I see what appears to be a fire hazard at my apartment complex?

Inform the apartment management of the apparent fire hazard so they can correct the problem. You also can contact the Emergency Services Division at 209-538-5703 to request a fire inspector to review the situation. If the hazard is an immediate threat to life safety (burning trash, leaking gasoline, etc.), dial 9-1-1 for immediate assistance.

6. Why does the Fire Department take their engines and trucks to medical calls?

When people think of calling 9-1-1 for a medical emergency, they may focus mostly on getting to the hospital. Most research has demonstrated that rapid, on-scene medical intervention produces the best patient outcomes. The fire service is best positioned to deliver this critical care, as they can regularly arrive on-scene faster than the ambulance. 

Other primary duties of the fire department are to respond to fires, hazardous materials incidents, auto accidents, etc.  Quite often, these calls come in while returning from other calls.  In order to maintain the fast response times to provide the highest level of care, the entire crew and equipment need to be together ready to respond.  If a company needs to drive past an incident to switch into a different apparatus, the results could be devastating.

The bottom line – a better chance for patient survival, property conservation and/or environmental protection is why the fire department responds in their primary apparatus to medical calls.

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Fire Department - Fire Extinguishers / Smoke Detectors

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1. How often should a fire extinguisher be serviced?

There are no regulations mandating the servicing of fire extinguishers placed in single family residences. In apartments and all commercial buildings, fire extinguishers are required to be serviced once a year. To receive service on a residential fire extinguisher, please look under “fire extinguishers” in the Yellow Pages of your phone book for a local business.

2. In an apartment, who is responsible for keeping smoke detectors in good working order?

The City of Ceres requires the owners/managers of apartment communities to provide working smoke detectors when tenants move in. However it is up to the tenant to ensure the smoke detectors continue to work. Test smoke detectors once a month and replace the battery at least once a year. Make sure smoke detectors are clean at all times.

3. My smoke detector is "chirping." What should I do?

Generally, a chirping sound means that the battery in your detector needs to be changed. If you would like assistance with a smoke or carbon monoxide detector, please give us a call at 209-538-5701 during business hours. We’d be glad to help if we can.

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Fire Department - Hazardous Waste Disposal

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1. How do I get rid of old propane tanks?

Call Station 1 at 209-538-5702 and make arrangements to drop it off.

2. What do I do with old gas/oil/paint, etc.?

Many people don't realize it but there are a lot of common household items that are considered to be hazardous materials. These include medications, paint, motor oil, antifreeze, auto batteries, lawn care products, pest control products, drain cleaners, pool care products such as chlorine and acids, and household cleaners. Some household cleaners may be harmful separately or when combined such as ammonia and bleach. Call the Household Hazardous Waste Facility Hotline for more information at 209-525-4123. They are located at 1716 Morgan Road in Modesto, CA.

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Fire Department - Inspections

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1. Will CES inspect a building on request?

Yes, we respond to requests for “walk-throughs” at businesses and requests for Home Safety Inspections. We also respond to complaints at locations with known or suspected fire hazards.

2. How can I get an inspection for my business?

Call 209-538-5703 to make an appointment with the Fire Marshal.

3. A fire inspection was conducted at my business recently. Who can I call for more information on the inspection?

Your first call should be to the inspector whose name should be on the inspection checklist. However, if you can’t reach that person, you may call Fire Department at 209-538-5703 and speak to the Fire Marshal.

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Fire Department - Training, Tours & Programs

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1. Does Ceres have a Ride-A-Long Program?

The department's Ride-A-long Program allows citizens to observe the day-to-day operations of the department and accompany firefighters on calls. The ride-along averages about four to eight hours. If the rider is under 18 years of age a Release Form (PDF) signed by a parent or guardian is required. Riders are also subject to a background check and we ask that riders release their driver's license or California identification to the on-duty Captain before the ride is scheduled. Riders are permitted to ride once in a six month period, or at the discretion of the on-duty Captain. Phone the Administration Office at 209-538-5701 for more information and to schedule a ride-along.

2. How do I get a tour of the fire station?

Call Fire Station 1 at 209-538-5702 at least one week in advance and speak to the Captain on duty. To assist in scheduling, please have the following information available:

• Date and time requested
• Number of persons expected to attend
• Age group of attendees
• Any special requests

3. How do I get information about the Junior Fire Setter Program?

Please contact Captain Mike Miller at 538-5700 ext. 5212 for information.

4. Where do I call to get CPR classes?

Captain John Goulding coordinates cardiopulmonary resuscitation (CPR) classes, he can be reached at Fire Station II: 209-538-5700, ext 5724, for scheduling.

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Garage/Yard Sale FAQs

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1. Do I need to have a permit to conduct a garage or yard sale?

Yes.  Permits may be purchased at City Hall (2220 Magnolia Street) for $5.00.  No garage or yard sale will be allowed until a permit is granted.

2. How do I apply for a Garage Sale Permit?

Go to the City’s Utilities Department (2220 Magnolia Street) to apply.  The cost is $5.00.

3. What minimum information must I provide on the application to obtain a garage/yard sale permit?

A garage/yard sale permit application will need the following information:

1. The name and address of the person holding the garage/yard sale.
2. The date or dates of the garage/yard sale.
3. The signature of the person holding the garage/yard sale to certify that, if the permit is granted, they will abide by all of the applicable codes included in the Ceres Municipal Ordinance found in Title 5, Chapter 30.
4. A general list of the items being sold.

4. Do I need to display the permit during the garage/yard sale?

Yes.  Please post prominently at the location of the sale.

5. Can I advertise my garage/yard sale with signs, flags or banners?

You may only display a sign at the location of the sale and only on the dates and times stated on the permit.

6. What can happen if I don't have a permit when I hold my sale?

You may receive a citation and be subject to a fine of up to $550.00.

7. How many garage/yard sales can I have each year?

Ceres Municipal Code 5.18.030(3): No more than two garage sales shall be conducted at any residential unit within the City during a 12-month period by the persons permitted to conduct such sales pursuant to this section. The 12-month period shall commence on the date of the first garage sale.

Ceres Municipal Code 5.18.060(B): The City shall issue no more than one permit to an individual in a four-month period. 

8. Why do I need a permit to sell on my own property?

In the late 1990's the City of Ceres passed an ordinance governing garage/yard sales for all properties in the City of Ceres.  The ordinance requires the purchase of a permit for a garage/yard sale.  This ordinance is found in Title 5, Chapter 30 of the City of Ceres Municipal Code.  This ordinance was enacted in response to complaints about neighbors turning their yards into markets every weekend.

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General

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1. How do I obtain a business license?

Learn how to submit your business license application to the City by visiting our Business Licenses page.

2. Can I apply for a position online?

Yes. In fact, we encourage you to do so. You may apply using the CalOpps website.  Please apply as soon as you see an opening you are interested in. On  some recruitments, a limit is set for how many applications we will  accept. You may be unable to apply online once the limit has been met.

3. Who do I contact for City utility services?

Contact Information for Ceres Utility Services

Service Needed	Department	Phone Number	Hours of Service (Excluding Holidays)
Utility Service and Billing	Finance Department	209-538-5757	Monday - Friday, 8 a.m. - 5 p.m.
Water Web Portal	Water Department	209-538-5732	Monday - Friday, 8 a.m. - 5 p.m.
Water Wasting	Public Works Department	209-538-5732	Monday - Friday, 7:30 a.m. - 5 p.m.
Water or Sewer Repairs	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.
Water Emergency	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.
Sewer Emergency	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.
Wastewater Treatment Plant	Public Works Department	209-538-3269	Monday - Friday, 6:30 a.m. - 4 p.m.
Tree Related Service	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.
Traffic Signal/Street Light Repairs	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.

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Human Resources

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1. WHERE CAN I FIND COVID-19 INFORMATION FOR EMPLOYEES?

As we consider the health and safety of employees while maintaining operations, we want to provide as much clarity as possible to guide your decisions related to attendance at work. This guidance follows U.S. Centers for Disease Control.

First and foremost, if you are sick, you should stay home. Symptoms that might suggest any illness that may be contagious and should be part of considering staying home include fever, cough, sore throat, runny nose, nausea and diarrhea.

Specific to COVID-19 for employees:

Exposure Protocols and Protecting City Employees

FOR MORE INFORMATION, PLEASE CLICK HERE:

COVID-19 Community Information and Resources

2. Can I apply for a position online?

Yes. In fact, we encourage you to do so. You may apply using the CalOpps website. Please apply as soon as you see an opening that interests you. On some recruitments, limits are set for how many applications we will accept. You may be unable to apply online once the limit has been reached.

3. I am interested in working for the City of Ceres, but you do not have any positions available. Can I send you a copy of my resume for any future openings?

No, we only accept applications and resumes for positions with open/active recruitments.

4. There are two positions I am qualified for. Do I need to fill out two applications?

Yes. You will need to fill out a separate application for each position.

5. How will I be notified at the close of recruitment?

You will be notified approximately two to three weeks after the close of an open recruitment in one of the following ways:

• You will receive an invitation to test and/or interview for the position.
• You will receive a letter thanking you for your interest and informing you that other candidates have more closely met the qualifications for the position.

6. If I am turned down for a position, can I apply again in the future?

Yes, you can apply for any position you feel qualified for. Because you were not the best fit for a prior position does not mean that you are not the ideal candidate for another position.

7. Once I'm offered a position, what's next?

Your job offer with the City of Ceres will be conditioned on successfully passing the post-offer drug screen and fingerprint check. You also may be required to undergo a background check, take a post-offer pre-employment medical exam and/or a functional test to determine your physical ability to perform the job's essential duties. A Public Safety or an Emergency Services candidate is also required to undergo a psychological evaluation and for some positions a polygraph test.

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Police Department

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1. How can I file a Report?

Depending on the type of crime or incident, reports may be filed online, by phone, or in-person with an officer. If you are not sure which option is right for you, call dispatch at 209-538-5712 and a dispatcher will explain your options. Some crimes or incidents may require an in-person report be made due to documentation or paperwork requirements. 

Please understand that not all incidents are police matters and a dispatcher or officer may direct you to another agency or service. 

2. Do you provide fingerprinting or Live Scan?

The Ceres Police Department does not offer fingerprinting services., however, we do offer Live Scan services for a fee and by appointment only. Contact Records at 209-538-5714 to schedule an appointment. 

3. How do I get a copy of a report?

Reports may be picked up from Records. A $4.00 fee and a government issued ID are required to obtain a copy.. There is no fee for copies of Online Reports, however, a government issued ID is required to obtain the copy. 

Reports are often immediately releasable, however some reports require approval from court or a supervisor. 

Traffic Collision reports take at least ten (10) working days before being releasable. 

Reports are released in compliance with the Public Records Act.  If you have any questions about obtaining a report, contact Records at 209-538-5714. 

4. What should I do in a Non-Injury Traffic Collision?

If you were involved in a non-injury traffic collision that is not blocking traffic and all parties are still on scene, you need to exchange information with the other parties involved. Taking pictures of the damage is recommended. There are three key pieces of information to exchange, they are:

• Vehicle Information - License plate number, make, model, and color.
• Driver's Information - Name, Driver's License Number, Current Address,  and Phone Number,.
• Insurance Information - Insurance company and valid policy number.

If any of the involved vehicles are blocking traffic or information is not able to be exchanged, contact dispatch at 209-538-5712 to have an officer respond. 

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Police Report FAQs

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1. What do I do if online reporting is not right for me?

If your incident is an emergency, please call 911.  I non-emergency, call 209-538-5712 to speak to one of our dispatchers.  You can also come into the Police Department and file a report in person.

2. What if the incident I want to report happened in another city? Can I file a report using the Ceres PD online reporting?

No. If a crime took place outside of the City of Ceres jurisdiction, please call the Police Department for that City.

3. What if the incident I want to report happened on a State freeway?

Please call the Highway Patrol Office nearest you.

4. What do you mean by "known" suspect?

A known suspect is when you or someone else knows the person or where to find the person who committed the crime or if you know the license plate number of the vehicle the suspect (s) were in.

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Public Works

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1. How much water does Ceres receive from SRWA?

Ceres has the pipeline capacity to receive up to 15 million gallons per day (mgd) of water from the SRWA Regional Surface Water Supply Project although this first phase of the SRWA project Ceres will deliver up to 5 mgd to the City.

2. Where does this new water source come from?

In partnership with Turlock Irrigation District (TID), water will be drawn from the Tuolumne River for treatment at the new SRWA Regional Surface Water Treatment Plant prior to delivery to the City to be used in conjunction with existing groundwater. This diversified regional water supply provides drought management, improves water quality, and helps to replenish groundwater supplies.

3. Will my water taste or smell different?

The water will contain a similar level of chlorine that you currently receive; therefore, minimal changes in taste and smell are expected. The surface water has a lower mineral content so there could be changes at various times of the year depending on the amount of surface water and groundwater a customer receives.

4. Will my water look different?

Discolored water events are not unusual when integrating a new water source into an existing water distribution system. The City is taking measures to reduce the likelihood of these events by stabilizing the water chemistry through the treatment process and flushing pipelines before surface water is introduced to the system. It is important to understand what can cause discolored water and what to do when you encounter discolored water.

5. What do I need to start utility service?

To find requirements to start service, visit our Utility Billing page.

6. If I receive water, sewer and garbage from the City of Ceres, who do I contact for electric, gas and telephone service?

Utility Providers

Utility	Provider	Phone Number
Electric	Turlock Irrigation District (TID)	209-883-8222
Gas	PG&E	800-743-5000
Telephone	SBC	800-310-2355

7. Who do I contact for City utility services?

Contact Information for Ceres Utility Services

Service Needed	Department	Phone Number	Hours of Service (Excluding Holidays)
Utility Service and Billing	Finance Department	209-538-5757	Monday - Friday, 8 a.m. - 5 p.m.
Water Web Portal	Water Department	209-538-5732	Monday - Friday, 8 a.m. - 5 p.m.
Water Wasting	Public Works Department	209-538-5732	Monday - Friday, 7:30 a.m. - 5 p.m.
Water or Sewer Repairs	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.
Water Emergency	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.
Sewer Emergency	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.
Wastewater Treatment Plant	Public Works Department	209-538-5732	Monday - Friday, 6:30 a.m. - 4 p.m.
Tree Related Service	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.
Traffic Signal/Street Light Repairs	Public Works Department	209-538-5732 or 209-538-5712 (After Hours)	Monday - Friday, 7:30 a.m. - 5 p.m.

8. What is a tampering penalty?

If a customer's service is shut off for nonpayment and the customer tampers with the service by reconnecting it, a tampering charge of $100 is assessed. For each additional occurrence the charge is increased to $200.

9. What are the utility service rates?

View our Utility Fee Schedule (PDF). For information on multi-family, industrial, commercial, service connections outside of the City limits, and low income rates call the Finance Department at 209-538-5757.

10. What are the ways I can pay my utility bill?

1. The City of Ceres Finance Department offers an EASY way to PAY! You can pay your Ceres utility bill online. With online bill pay, you can:
   • Get e-mail notification when your billing statement is available.
   • Access your utility bill and billing statement online.
   • Pay your bill quickly.
   • Sign Up Now!
2. Mail to the City using the envelope provided in the utility bill.
3. There is also a drive-up bill payment box located at City Hall on the corner of Second and Magnolia Streets. A traffic lane on the right side of the box allows you to easily deposit payments from the driver’s side of your vehicle.
4. Pay in person at the counter of the Finance Department located at 2220 Magnolia Avenue.

11. How does the City Garbage collection program work?

Customers are provided a green container for garbage and a blue container for items that can be recycled. The green waste-wheelers are picked up on a weekly basis. The residential blue recycle-toters are picked up bi-weekly. Customers are assigned a pick-up day depending on their location. Commercial Recycling is collected weekly.

12. Does Ceres have a leaf pick-up program?

Yes, residential loose leaves and limbs are collected every other week. Collection of leaves and limbs occurs on the same day as your recycling day. Please refer to your colored recycling schedule for dates. If you have misplaced your Recycling schedule, contact the Engineering Services Department, at 209-538-5792.

In order for your residential leaves and limbs to be collected, place leaves and limbs (in lengths of 4 feet or less and no larger than 6 inches in diameter) on the street, one foot from the gutter at least one day before your collection day. Do not place leaves and limbs in blue recycling toter.

13. Does Ceres have a program for curbside pick-up of bulky items?

Yes, by appointment, 209-537-1500. The program is for Ceres residents living in single family homes, duplexes, triplexes, and four-plexes on one piece of property. The program is not for apartment complexes, businesses, industries, schools, churches, or residents living outside of Ceres. The program provides a convenient way to get rid of certain items that cannot fit into waste-wheelers. The program can be used twice each calendar year, and has specific requirements.

14. What does a Sewer Collection System consist of and what are some of the common causes of Sewer Overflows?

View our Sanitary Sewer Overflow (SSO) Fact Sheet (PDF).

15. My sewer line is backing up in my house. Will the City unplug my line?

The City will confirm the blockage is not in their own main line; however, the homeowner is responsible for any lateral line that runs off the main line to their homes or businesses.

16. I've had a plumber come several times and said there are tree roots in my sewer line. What can I do to help this problem without replacing the line?

Once the line is clean there are products at your local hardware store that you can put down your sewer lateral to prevent the tree roots from returning.

17. Where is my house lateral line located?

With homes built within the last 25 years there will be an "S" or "L" stamped on the curb in front of the house. Those will be located within about 1 foot on either side of where the line is located behind the sidewalk.

18. Where are the clean-outs for my house lateral line located?

With homes built within the last 25 years there should be two clean-outs. One should be just behind the sidewalk and one should be next to the house.

19. Where does our water come from?

City of Ceres drinking water is a combination of both groundwater and surface water.
 
 

20. Is the City of Ceres water tested on a regular basis?

Yes, the California Department of Public Health, Office of Drinking Water requires the City to monitor the water supply on a weekly basis for disease-causing or pathogenic, bacteriological contamination.

21. Does the City have a water conservation program and how does this impact me?

For information on the Web Portal and signing up to monitor your water use call 209-538-5732. Ceres has established a water conservation program and is committed to an ongoing effort to protect our water resources. Customers with even-numbered street addresses are permitted to water lawns on Tuesday and Saturday. Customers with odd-numbered street addresses are permitted to water lawns and landscape on Wednesday and Sunday. No watering is allowed on any day between the hours of 12 noon and 7 p.m. No watering is allowed on Monday, Thursday and Friday.

22. My water has a bad smell, like something rotten. Will the City come out and check the problem?

Yes, we will come to your home and advise you. A large percentage of the time it is from the hot water heater Anode Rods which collect calcium and minerals from the water.

23. Will the City come and repair a leak by my meter?

The City staff will come out and determine if it is the City's or the homeowner's responsibility.

24. My water is a milky color. What could be wrong with it?

Milky looking water is from air in the water. Pour a glass of water and let it set. The water color will clear up if air is present.

25. Will the City repair my leaky or broken water service?

The City's responsibility is only up to and including the meter box.

26. Can I turn my water on or off at the meter valve?

No, that meter and valve is under City staff control. You can call 209-538-5732 during normal office hours and staff will come out at no charge to turn your water off or back on.

27. What happens to the sewer water after it goes down the drain?

The water flows through a system of underground pipes from your house, to under the street where it is combined with water from other households and enters the wastewater collection system. The collection system then conveys the water to the City's Wastewater Reclamation Facility.

28. Why would my water bill go up a lot in one month (only metered, mostly commercial accounts)?

You may have a leak in your fixtures or toilets. Note: A dripping faucet or fixture can waste three gallons a day for a total of 1,095 gallons a year.

Water Waste Figured Per Quarter at 60 PSI Water Pressure

Size of Drip	Gallons of Wasted Water
1/4 of an inch	1,181,500
3/16 of an inch	666,000
1/8 of an inch	296,000
1/16 of an inch	74,000

29. My water pressure is low. What can I check myself before calling the City?

Make sure your gate valve is fully open. Clean the screens in your faucets. If you still have a problem with low pressure, the City will come out and check it.

30. Who regulates Ceres Drinking Water?

The State Water Resources Control Board Division of Drinking Water regulates public drinking water systems in California in conjunction with the Environment Protection Agency.

31. How is the new surface water project being funded?

This project is being funded by a combination of state grants and low-interest loans which reduced the cost to Ceres water rate payers. The current water rates were approved by ratepayers of the City of Ceres in 2017.